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German Client Support Specialist for Innovative Payment Solutions

vor 3 Monaten


Magdeburg, Sachsen-Anhalt, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is actively looking for a German Client Support Specialist to assist in delivering exceptional service for a cutting-edge online payment service. This role presents a unique chance to be part of a forward-thinking organization dedicated to providing top-notch client support to German-speaking users.

As a German Client Support Specialist, your primary duties will include addressing customer inquiries, offering assistance and guidance, and ensuring a smooth and satisfactory customer journey. You will engage with clients through various communication channels, including phone, email, and chat, resolving issues and contributing to high levels of customer satisfaction.

Key Responsibilities
  • Deliver exemplary support to German-speaking clients
  • Manage customer inquiries through multiple communication platforms
  • Assist clients with their requests, questions, and concerns
  • Ensure a seamless and positive experience for customers
  • Resolve client issues or escalate them to the appropriate departments
  • Maintain comprehensive and accurate customer records
  • Collaborate with various teams to meet customer needs
  • Stay informed about the platform's features and functionalities
  • Comply with company policies and procedures

Qualifications

  • Fluency in both spoken and written German and English
  • Previous experience in customer support or a similar field
  • Strong communication and interpersonal skills
  • Capability to provide effective client assistance and solutions
  • Excellent problem-solving and decision-making skills
  • Proficiency in utilizing computer systems and customer support applications
  • Able to work collaboratively in a team setting
  • Attention to detail and the ability to manage multiple tasks efficiently