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German Order Management Specialist

vor 2 Monaten


Neuss, Nordrhein-Westfalen, Deutschland medisana GmbH Vollzeit

About medisana GmbH: medisana GmbH stands as a prominent player in the home health care sector. As a member of the OGAWA Group, a leading manufacturer of massage products, we operate in over 40 countries under various brands.

Our Mission: We are dedicated to developing, marketing, and distributing products across mobile health, wellness, body care, therapy, and healthy living categories, catering to health-conscious consumers globally.

Role Overview: Specialist in International Order Processing (all genders)
  • Collaborative Environment: Join a committed team with streamlined decision-making processes, where your insights are valued.
  • Job Security: Enjoy a permanent employment contract, emphasizing long-term collaboration.
  • Work-Life Balance: Benefit from flexible working hours to harmonize personal and professional commitments.
  • Generous Leave: Take advantage of 30 days of annual leave to rejuvenate.
  • Remote Work Options: Embrace the flexibility of home office arrangements.
  • Professional Development: Access a wide range of training opportunities, including the complimentary GoodHabitz learning program.
  • Employee Benefits: Experience HRmony, a unique benefit designed to enhance your work experience.
  • Health Initiatives: Participate in bike leasing programs, promoting a healthier and eco-friendly commuting option.
  • Modern Work Environment: Work in beautifully designed offices equipped with cutting-edge technology.
  • Structured Onboarding: Receive comprehensive training tailored to your role.
  • Dynamic Responsibilities: Engage in a challenging and responsible position within a forward-thinking industry.
  • Convenient Commute: Enjoy excellent transport links, with available parking for your convenience.
Your Responsibilities:
  • Prepare essential documents, including pro forma invoices and Certificates of Origin (COO) and Conformity (COC).
  • Verify orders for pricing, stock levels, and availability.
  • Oversee action controls and monitor delivery timelines.
  • Maintain pricing information within the ERP system.
  • Manage customer master data in the ERP system, including the maintenance of existing customers and the creation of new accounts.
  • Handle returns and process debit and credit notes.
  • Collaborate with Financial Services on backorder processing.
  • Respond to customer inquiries via phone and written communication.
  • Contribute to customer-specific projects and support the implementation of automated optimization processes in order processing.
Your Profile:
  • Commercial training, preferably in wholesale and foreign trade.
  • Several years of experience in both national and international order processing.
  • Fluency in French and English; knowledge of German is advantageous.
  • Structured and organized work approach.
  • Ability to adapt and perform under pressure.
  • Proficient in MS Office and ERP applications.
  • Self-motivated with the ability to work independently, while also thriving in a team-oriented environment.
  • Proactive and resourceful work ethic.
What We Offer:

At medisana, we recognize that motivated and dedicated employees are crucial to our success. We provide a diverse role within a supportive work environment, accompanied by a competitive salary range.