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Technical Support Analyst
vor 2 Monaten
Position Overview:
IT Support Specialist
Key Competencies Required:
- Expertise in diagnosing and resolving issues with computer operating systems and peripheral devices.
- Proficient in various PC operating systems, including Windows 7, 8, and 10.
- Experience in hardware and software installation, with knowledge of deployment tools such as SCCM.
- Understanding of Standard Operating Environment (SOE) and group policies.
- Printer troubleshooting and support.
- Strong familiarity with installation and troubleshooting of Microsoft Office applications.
- Exceptional customer service and interpersonal communication skills.
- Hands-on experience in supporting a diverse range of technologies and services.
- Advanced technical abilities, particularly in troubleshooting Windows, Apple, and virtual operating systems.
- Capability to effectively manage time and resources in high-pressure situations while maintaining professionalism.
Personal Attributes:
- Native German speaker.
- Comprehensive computer knowledge for end users.
- Solid understanding of infrastructure support.
- Strong analytical and problem-solving abilities.
- Highly organized and detail-oriented.
- Commitment to excellent customer service and effective communication, both verbal and written.
- Dedicated to delivering high-quality results in all tasks.
- Able to work independently as well as collaboratively in a team environment.
- Self-motivated with a drive to innovate and think creatively.
- Preference for straightforward, elegant, and effective solutions.
- Ability to handle and maintain confidential information.
Technical Knowledge:
- Proficient in Windows operating systems (e.g., XP, Vista, Windows 7, 10).
- Experienced with Microsoft Office applications.
- Knowledgeable about PC and laptop hardware.
- Familiar with peripheral devices, including printers.
- Understanding of mobile devices.
Basic Familiarity with:
- Active Directory.
- Exchange Server.
- Apple operating systems.
- SCCM.
IT Qualifications:
- Possession of at least one of the following certifications: PC/laptop OEM maintenance certification, CompTIA A+ certification, Microsoft Certified IT Professional (MCITP) certification in desktop support, or Microsoft Office Specialist (MOS) certification.
Relevant Experience:
- A minimum of 2 years in a similar role.
- Open to beginner students and IT students with a relevant background.
- Willingness to travel as required.
- Freelancers are encouraged to apply.
About Axiom Technologies:
Axiom Technologies is a global IT services partner dedicated to supporting medium to large enterprises. For more information about our services, please visit our website.
