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Customer Support Specialist

vor 3 Monaten


Heidelberg, Baden-Württemberg, Deutschland The Gentlemen's Company Germany GmbH Vollzeit

The Gentlemen's Company Germany GmbH is an innovative and rapidly expanding enterprise in the men's fashion sector. We prioritize customer satisfaction and are seeking a dedicated individual to fill the role of Werkstudent / Minijob in Customer Service & Quality Management (m/w/d).

Key Responsibilities
  • Addressing customer inquiries
  • Maintaining high levels of customer satisfaction
  • Proposing enhancements to support workflows
  • Managing and monitoring returns and complaints
Required Qualifications
  • Strong communication abilities
  • Customer-oriented attitude
  • Proactive and organized work style
What We Offer
  • Responsibility: You will play a crucial role in ensuring customer satisfaction.
  • Initiative: Your suggestions for process improvements are highly valued.
  • In-depth experience: Gain valuable insights into E-commerce and direct customer engagement.
  • Modern work tools: Work with cutting-edge software including GPT, Shopify, and Zendesk.
  • Flexible work environment: Enjoy the freedom to choose your workspace.
  • Team culture: Collaborate with a young and dynamic group, participating in various optional team activities.
  • Remote work flexibility: Decide where you want to work from.
  • Employee discounts: Benefit from discounts on all products offered by Gentlemen's.