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Data Processing Clerk

vor 2 Monaten

Wiesbaden, Hessen, Deutschland U.S. Army Europe and Africa Vollzeit
Data Processing Clerk

**Job Summary**

We are seeking a highly skilled Data Processing Clerk to join our team at U.S. Army Europe and Africa. As a Data Processing Clerk, you will be responsible for providing technical support and assistance to our network users, ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide complex IT support, including installation, configuration, troubleshooting, and customer assistance
  • Assess and solve local IT-related problems
  • Create, administer, and repair user and group accounts
  • Administer user file shares and coordinate with security managers on network security issues
  • Install and configure software applications and provide technical support
  • Administer network security, including assigning user groups and permissions
  • Ensure all workstations remain operational by monitoring them and identifying and reporting problems
  • Analyze and diagnose difficult and complex hardware, software, networks, and systems problems
  • Troubleshoot, investigate, and analyze actual or potential complex problems in system software, applications software interfacing, and/or IT equipment
  • Develop and recommend standard problem resolution methodologies and procedures
  • Coordinate with Signal and Network Enterprise specialists to identify IT improvements and ways to provide greater effectiveness and economy of services
  • Develop plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software
  • Check installed systems and diagnose user problems encountered
  • Resolve problems and conflicts when procured items do not meet prescribed specifications
  • Investigate transmission/communications problems and coordinate solutions with specialists
  • STIG all network equipment in accordance with army DISA prior adding to Active Directory; assign workstations, laptops, printers, and digital sender names to AD object in accordance with army naming schema and rules
  • Maintain the Asset and Vulnerability Tracking Resource (A&VTR) database for the 405th LRC area of responsibility
  • Support and troubleshoot hardware and software Information Assurance (IA) problems pertaining to their CE or NE as well as complying with system termination procedures
  • Ensure that hardware, software, data, and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements
  • Prepare Information Management Acquisition Requests (IMAR) for software and hardware, and keep record of all product keys
  • Employee tracks warranty and reports broken equipment to the vendor/contractor for repair or replacement
  • Manage Directorate Active Directory (AD) accounts and their compliance, and coordinate with local NEC system administrators of IT systems for standard baseline support

Requirements:

  • 2 years of creditable experience as defined in A below PLUS 4 years of experience as defined in B below
  • Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below
  • English Language Proficiency Level C1 German Language Proficiency Level B2 required
  • Office automation skills are required
  • Applicants must be in possession of a German driver's license class B

Working Conditions:

  • This is a re-announcement of vacancy announcement 24JAN0JDAMCE0X
  • Applications for vacancy announcement 24JAN0JDAMCE0X are not valid for this announcement, submission of a new application is required
  • If requirements exist, the incumbent of this position is obligated to perform TDY occasionally
  • Situational teleworking possible
  • Heavy lifting up to 25 lbs required

Benefits:

  • a global employer who stands for cultural diversity and equal opportunities
  • employment in an international environment with a welcoming atmosphere
  • high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement)
  • 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement)
  • vacation and Christmas pay (total of 13 monthly salaries)
  • various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)