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International Customer Service Representative
vor 2 Monaten
About the Role
We are seeking a highly organized and detail-oriented International Customer Service Representative to join our team at people-s-place GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our international customers, ensuring timely and accurate order processing, and maintaining effective communication with internal teams.
Key Responsibilities
- Order Management: Oversee the order fulfillment process from entry to delivery, ensuring a smooth operation and timely delivery.
- Liaison Work: Act as a vital link between customers and internal teams, including warehouse, shipping, and production, to facilitate effective communication and operations.
- Proposal Development: Prepare detailed proposals tailored to customer requirements.
- Documentation Preparation: Handle the creation of shipping documents, ensuring compliance with relevant export regulations.
- Bilingual Correspondence: Correspond with stakeholders in both French and English, maintaining clarity and professionalism in communication.
- Partner Relationship Management: Support retail partners and field staff through phone and email, ensuring their needs are met promptly and professionally.
Requirements
- Excellent Communication Skills: Fluently communicate in both French and English, with the ability to adapt to different communication styles.
- Organizational Skills: Manage multiple tasks and priorities, ensuring timely completion of tasks and effective time management.
- Attention to Detail: Maintain accuracy and attention to detail in order processing, documentation, and communication.
- Problem-Solving Skills: Analyze and resolve customer issues in a professional and timely manner.
What We Offer
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Additional Holiday Pay: Additional holiday pay to make your vacations even more rewarding.
- Company Special Payment: A special payment to recognize your hard work and dedication.
- Pension Scheme: A pension scheme to ensure your financial security in retirement.
- Asset-Forming Benefits: Asset-forming benefits to help you achieve your financial goals efficiently.
- Public Transportation Subsidy: A public transportation subsidy to ease your commute.
- Financial Childcare Assistance: Financial childcare assistance to support your family needs.
- Seasonal Fruit Provisions: Seasonal fruit provisions to promote a healthy lifestyle at work.
- Exclusive Employee Discounts: Exclusive employee discounts on products and services.
- Job Bicycle Program: A job bicycle program for a fit lifestyle and eco-friendly commute.
