Head of Customer Service

Vor 4 Tagen

Berlin, Berlin, Deutschland Opteven Deutschland Vollzeit

Job Summary

Opteven Deutschland is seeking a highly skilled and experienced Head of Customer Service to lead our newly created Customer Service department. As a key member of our team, you will be responsible for ensuring the smooth operation of our customer service processes, managing a team of customer service representatives, and driving business growth through exceptional customer service.

Key Responsibilities

  • Develop and implement customer service strategies to drive business growth and improve customer satisfaction
  • Lead a team of customer service representatives, providing guidance, coaching, and training to ensure excellent customer service
  • Manage customer service processes, including contract administration, issue resolution, and customer communication
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer service experiences
  • Monitor and analyze customer service metrics, identifying areas for improvement and implementing changes to drive business growth

Requirements

  • Proven experience in customer service leadership, with a strong track record of driving business growth and improving customer satisfaction
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to analyze customer service metrics and implement changes to drive business growth
  • Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines
  • Fluent English language skills, with the ability to communicate effectively with customers and colleagues

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative and innovative team culture
  • Flexible working arrangements, including telecommuting options

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