Service Excellence Specialist

vor 3 Wochen

Berlin, Berlin, Deutschland Fotografiska Berlin GmbH Vollzeit
About the Role

Fotografiska Berlin GmbH is seeking a highly skilled and experienced Cafe Team Member to join our team. As a key member of our Cafe + Bar & Bakery team, you will be responsible for delivering exceptional service to our members and guests.

Key Responsibilities
  • Provide kind, knowledgeable, and humble hospitality to our members and guests, exceeding and maintaining service expectations.
  • Represent Fotografiska Berlin GmbH with warmth and grace in every interaction, embodying the company's values and standards.
  • Assist with all aspects of the Bakery and Cafe, Counter, Bar, and Floor service operations, ensuring seamless execution and high-quality service delivery.
  • Maintain thorough working knowledge of all food and beverage menu items, including coffee, tea, non-alcoholic drinks, wines, beers, spirits, and cocktails.
  • Articulate menu items to guests in an engaged and thoughtful manner, providing recommendations and suggestions as needed.
  • Work effectively in an ever-changing environment, supporting colleagues and adapting to changing circumstances as required.
  • Take pride in the details, building, delivering, and stewarding moments that define the Bakery and Cafe experience for our members and guests.
  • Aid in creating an excellent work environment, fostering teamwork and mutual respect among colleagues from diverse backgrounds and experiences.
  • Develop and maintain knowledge of craft and classic cocktails, old world and new world wines, and other beverage offerings.
  • Participate in ongoing training and development opportunities to enhance product knowledge, growth, and professionalism.
  • Utilize POS systems for ordering and billing purposes, ensuring accurate and efficient service delivery.
  • Manage cash handling and communication with management, maintaining professionalism and attention to detail.
  • Execute the order of service in a timely and accurate manner, creating memorable experiences for our members and guests.
  • Set up and breakdown cafe requirements on a daily, weekly, and monthly schedule, ensuring seamless operations.
  • Work effectively under pressure, finding creative solutions to challenging problems and taking responsibility for resolving issues.
  • Communicate clearly and effectively with colleagues, management, and guests, providing updates and information as needed.
  • Maintain attention to detail across all aspects of bar maintenance, including opening, closing, and daily/weekly/monthly checklist completion.
  • Alert management to low stock levels and ensure timely replenishment of beverages and supplies.
  • Be available to work a variety of shifts, including mornings, afternoons, evenings, and weekends, as well as participate in events and special projects as required.
  • Maintain complete knowledge of and compliance with all Health & Safety, company Employment policies/service procedures/standards as they relate to the FOH team.
About Us

Fotografiska Berlin GmbH is a unique cultural and artistic institution, offering a world-class art experience, vibrant cultural programming, and exceptional dining experiences. We are committed to building and supporting diverse and representative communities, providing long-term career opportunities and extending Equal Employment Opportunities to qualified applicants and employees on an equal basis.

Benefits
  • Company Pension Plan
  • Company Health Insurance
  • Annual health budget for 13 high-quality services
  • Mobility subsidy
  • Food subsidy
  • Free Admission to our Museum for you and a limited number of Family & Friends
  • Discount in Retail
  • Paid Time Off
  • Training & Development

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