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Customer Success Manager

vor 3 Monaten


Kaiserslautern, Rheinland-Pfalz, Deutschland TOPdesk GmbH Deutschland Vollzeit
Über TOPdesk
TOPdesk ist ein führendes internationales Softwareunternehmen, das sich auf Servicemanagement spezialisiert hat. Mit 900 Mitarbeitern in 11 Ländern bedienen wir über 5.000 Kunden weltweit.

Deine Rolle
In dieser Position bist du ein wesentlicher Bestandteil unseres Teams in Kaiserslautern. Du wirst eng mit verschiedenen Abteilungen wie Beratung, Support und Account Management zusammenarbeiten. Deine Hauptaufgabe besteht darin, Neukunden während ihrer Customer Journey zu begleiten und unsere Softwarelösungen vorzustellen. Zudem bist du verantwortlich für die kontinuierliche Weiterentwicklung und den Service-Reifegrad deiner Kunden.

Dein Profil
- Abgeschlossenes Hochschulstudium oder eine abgeschlossene Berufsausbildung mit relevanter Erfahrung
- Fähigkeit, komplexe Zusammenhänge zu verstehen und lösungsorientiert zu denken
- Erfahrung mit gängigen Prozessen im Servicemanagement
- Souveräner Umgang mit Entscheidungsträgern
- Hohe Empathie, um die Herausforderungen der Kunden zu verstehen
- Ausgeprägte Kommunikationsfähigkeiten und Begeisterungsfähigkeit
- Sehr gute Deutsch- und Englischkenntnisse

Was wir bieten
- Unbefristeter Arbeitsvertrag mit 30 Tagen Jahresurlaub
- Angenehme Arbeitsatmosphäre mit flachen Hierarchien
- Flexibles Arbeitszeitmodell und bis zu 50% Homeoffice
- Umfassende Einarbeitung durch einen Buddy
- Individuelle Weiterbildungsmöglichkeiten zur Förderung deiner Stärken
- Gemeinsame Mitarbeiterevents und Teambuildingmaßnahmen
- Zuschüsse für Fitnessstudio-Mitgliedschaften und betriebliche Gesundheitsmaßnahmen
- Kostenfreie Getränke und monatliche Sachbezüge
- Möglichkeit für Sabbaticals

Vielfalt und Chancengleichheit
Wir freuen uns über Bewerbungen von allen Interessierten, unabhängig von ethnischer und sozialer Herkunft, Alter, Religion, Geschlecht, Behinderung oder sexueller Orientierung. Wir berücksichtigen Bewerber:innen mit Qualifikationen wie Business Consultant, Customer Success Manager, Client Success Specialist oder Customer Relationship Manager.