Client Care Representative

vor 3 Monaten


Völklingen, Saarland, Deutschland SUMMACOM GmbH & Co. KG. Vollzeit
Position Overview

Become a vital part of our team at SUMMACOM GmbH & Co. KG, focusing on projects tailored for Sparda Banks as a Customer Support Specialist.

SUMMACOM is recognized as a premier provider of communication solutions, delivering exceptional support in customer service, sales, and training initiatives.

Experience our distinctive company culture, enriched by our employees - the SUMMACOMMUNITY.

Key Responsibilities
  • Deliver comprehensive information regarding products, services, and offerings
  • Effectively manage and resolve customer inquiries
  • Address complaints and provide order details
  • Organize appointments for local branches
  • Maintain high levels of customer satisfaction
Qualifications
  • Preferably completed commercial training
  • Strong customer-focused approach
  • Proficient PC skills
  • Enjoy engaging with people
  • Capable of resolving conflicts in a customer-friendly manner
  • Excellent command of the German language
  • Flexible availability between 06:00 & 22:00, including weekends
Benefits
  • Permanent employment contract
  • Annual salary review
  • 30 days of paid vacation
  • Opportunities for professional development
  • Discounts on various products and services
  • Option for remote work
  • Monthly shopping vouchers
  • Exclusive employee events
  • Company benefits card
  • Accessible public transport or parking facilities
  • Ergonomic work environments
  • Complimentary coffee and tea
  • Company pension scheme
  • Regular tickets to cultural and sporting events
  • Health management initiatives

We eagerly anticipate your application.