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Luxury Goods Customer Support Representative

vor 2 Monaten


Pforzheim, Baden-Württemberg, Deutschland Swatch Group Vollzeit

Job Overview

Company Overview

Are you enthusiastic about high-end timepieces and exquisite jewelry? Do you possess strong customer service skills and a background in quality assurance? If this resonates with you, we have a remarkable opportunity:

Position: Customer Care Coordinator

Key Responsibilities:

  • Facilitate communication with team members, retailers, and clients in the luxury watch and jewelry sector
  • Provide assistance regarding repairs, offer telephonic support, and oversee service inquiries
  • Manage repair orders and quality assurance protocols
  • Perform evaluations and tests on timepieces, monitor inquiries, and maintain internal records
  • Coordinate delivery timelines and manage customer information within the system

Qualifications:

  • Proven experience in customer service with knowledge of the luxury watch or jewelry industry
  • Outstanding communication abilities and a technical background
  • Proficiency in both German and English
  • Capability to work meticulously with a focus on detail
  • Dependability, adaptability, and collaborative spirit

Benefits:

  • Become part of a prestigious Swiss organization committed to tradition and excellence
  • Enjoy 30 days of vacation, holiday bonuses, and comprehensive social benefits
  • Experience a culture that values teamwork and personal growth
  • Have the chance to influence and share your ideas

Application Procedure:

If you are interested in being part of our team, please submit your application through our career portal.

Diversity, Inclusion, and Equal Opportunities

Our company is dedicated to valuing diversity, fairness, and equal treatment for all employees. We encourage applications from individuals with disabilities and promote a diverse workplace.

We look forward to your application.

Contact Person

Alexander Bunten
Human Resources