Client Relations Specialist
vor 4 Wochen
Position Overview
Axalta is a leader in the coatings industry, consistently advancing through strategic investments in innovative solutions. Our technologies are designed to safeguard our clients' products against various challenges such as heat, light, corrosion, abrasion, moisture, and chemicals, while enhancing their appeal with vibrant finishes. We boast a comprehensive and evolving portfolio of brands that are well-positioned to contribute significantly across diverse sectors, from global infrastructure modernization to supporting the next generation of electric and autonomous vehicles.
We are currently seeking a Client Relations Specialist (m/f/d) to manage our sales region in southern Brandenburg and Saxony.
Key Responsibilities
- Serve as the primary contact for a defined, cross-brand customer base (Standox and Spies Hecker).
- Accountable for the growth and development of customer revenue (Share of Wallet) and fostering strong, collaborative customer relationships.
- Possess a deep understanding of individual customer needs and preferences.
- Demonstrate comprehensive knowledge of key and customer-specific elements within respective business agreements.
- Develop and implement customer engagement strategies that address product, color, and service needs.
- Effectively communicate the benefits and unique features of Axalta's complete range of products and services.
- Establish and maintain a customer care plan, including regular customer calls and structured documentation of customer activities and contact information.
- Provide timely solutions to customer issues and advise on potential process improvements to enhance customer efficiency.
- Prioritize tasks to support the regional team in achieving sales, profitability, and customer retention objectives.
- Inform customers about available Axalta training programs and other local support options.
- Assist and coordinate the transition to Axalta coating systems.
- Enhance personal productivity through the use of appropriate technologies and software such as SharePoint, Pitcher, MS Office, etc.
Qualifications
- Completed technical or commercial training, preferably in the coatings industry.
- Experience in field sales within the automotive repair and industrial coatings sector, along with customer service experience, is desirable.
- Sales experience in the automotive industry is essential.
- Several years of experience in field sales for technical products are required.
- Ideally, possess good knowledge of the automotive repair and industrial coatings industry and have an established professional network.
- This position necessitates regular personal presence in the sales area, thus a residence in the Dresden - Senftenberg - Cottbus area is preferred.
Axalta operates in two segments: Performance Coatings and Mobility Coatings, serving four end markets, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our extensive global presence enables us to deliver solutions in over 140 countries and coat 30 million vehicles annually. We have recently set an ambitious carbon neutrality goal for 2040, alongside ten other sustainability initiatives, and we take pride in collaborating with our customers to optimize their operations and achieve their objectives.
About Axalta:
Axalta has maintained its leadership in the coatings industry by continually investing in innovative solutions. We engineer technologies that protect our customers' products while adding dimension and beauty with colorful finishes. Our diverse and evolving portfolio of brands is primed to play a significant role in various sectors, from modernizing infrastructure globally to enabling the next generation of electric and autonomous vehicles.
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