Customer Relationship Manager
Vor 4 Tagen
Wir suchen einen erfahrenen Customer Relationship Manager, der unsere Kundenbeziehungen in der Logistikbranche weiterentwickeln möchte. Als Teil unseres Teams werden Sie eine wichtige Rolle bei der Gestaltung unserer Kundenbeziehungen spielen und unsere Kunden zufriedenstellen.
Aufgaben- Optimierung des Ersatzteilprozesses: Sie entwickeln und implementieren effiziente Prozesse von der Kundenanfrage bis zur Auslieferung, in Zusammenarbeit mit Supply Chain, Einkauf und Finance.
- Reklamationsmanagement: Sie betreuen Gewährleistungsfälle mit Lieferanten und Kunden, um höchste Kundenzufriedenheit zu gewährleisten.
- ERP-Tool-Management: Sie steuern und verbessern alle Aftersales-Prozesse im ERP-System (SAP) und optimieren den Ersatzteil-Onlineshop.
- Produktverantwortung: Sie sind verantwortlich für den Ersatzteilkatalog und halten ihn stets aktuell und nutzerfreundlich.
- Abgeschlossenes Studium: Sie haben ein abgeschlossenes Studium im Bereich Betriebswirtschaft, Wirtschaftsingenieurwesen, Logistik, Supply Chain Management oder eine vergleichbare Qualifikation.
- Technische Affinität: Sie haben eine technische Affinität und sind mit ERP-Systemen und deren Implementierung vertraut.
- KPIs: Sie sind mit KPIs vertraut und wissen, wie man diese zur Prozessüberwachung und -verbesserung verwendet.
- Fließende Deutsch- und Englischkenntnisse: Sie haben fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
- Teamspirit: Wir finden regelmäßige Teamevents und Get-togethers statt, um eine starke Gemeinschaft zu schaffen.
- Mühelose Erreichbarkeit: Wir haben eine beste Anbindung an öffentliche Verkehrsmittel, um eine stressfreie Anreise zu ermöglichen.
- Weiterbildung: Wir bieten Ihnen die Möglichkeit, sich branchenspezifisch weiterzubilden, um Ihre Fähigkeiten zu perfektionieren.
- Flexibilität: Wir bieten Ihnen flexible Arbeitszeiten und zahlreiche Optionen zur Work-Life-Balance-Optimierung.
- Monatsbruttogehalt: Wir bieten Ihnen ein qualifikationsabhängiges Monatsbruttogehalt auf Basis einer Vollzeitanstellung ab 5.000€.
Wenn Sie sich für diese Herausforderung interessieren, senden Sie uns bitte Ihren Lebenslauf. Wir freuen uns darauf, Sie kennenzulernen und Ihnen weitere Informationen über das Unternehmen und die Stelle zu geben.
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