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Client Performance Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled Client Performance Manager to join our team at Montblanc. As a key member of our organization, you will be responsible for owning and providing Client Analytics & Insights to the whole organization and supporting the global strategy to become more client-centric.
Key Responsibilities
- Design and maintain client dashboards to monitor client-related KPIs
- Respond to ad hoc client analytics requests from HQ or local teams
- Prepare reports for executive leadership to support client-centric and data-driven decision processes
- Educate and evangelize key stakeholders across the organization on the analytic tool's adoption and KPI definitions
- Work on analytic projects (lead scoring with predictive models, attribution)
- Proactively find new data points and spot opportunities to engage in new analysis to feed into our client centric transformation strategy
- Support the team to troubleshoot database issues (create & follow-up on IT tickets, constantly work towards improving the sanity & quality of our client database)
- Create appropriate documentation to allow internal and external stakeholders to replicate or take on additional work
- Coordinate with all internal stakeholders such as Retail, Digital, Marketing, IT & BI, Regions & Markets
Requirements
- Degree in an analytical field or business with an analytical component
- 4+ years of experience as a client insights manager or client data analyst, preferably in an agency or consulting environment
- As a plus Salesforce, Google Cloud Platform and Looker experience
- As a plus SQL scripting experience
- Presentation skills - you know how to put your findings into comprehensive presentations and communicate your findings across all hierarchies
- Proficiency in English
About Us
Montblanc is a company that combines tradition with a pioneering spirit. We extend our innovative approach far beyond product development, bringing together individuality, enthusiasm, and the joy of creativity. We are a cosmopolitan, vibrant, and diverse company that invites you to go above and beyond as part of a team.
What We Offer
- An international environment and good development opportunities
- Flexible working hours
- Site services such as: Canteen, on-site café and laundry service
- Company sports and other health programs
- Discounted Urban Sports membership
- A subsidized ticket for local public transport (HVV-ProfiTicket)
- An employee car park and free charging stations for electric vehicles
- Special conditions on Montblanc products and products from other Group brands
- Employee benefits portals
- 30 days' holiday
- Regular events for employees
- Various further training opportunities
