Operations Manager and Strategic Product Development Specialist

vor 3 Wochen

Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

About PAYBACK GmbH

PAYBACK GmbH is a leading company in the data-driven marketing industry, renowned for its innovative digital business models and technical trends. Our team is dedicated to developing cutting-edge solutions that drive the data economy forward.

Your Role

We are seeking a highly skilled Operations Manager and Strategic Product Development Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the smooth functioning of PAYBACK PAY in coordination with our Tech Team and payment service providers.

Key Responsibilities

  • Develop and implement improvement potentials based on system performance metrics
  • Manage service partners and act as a point of contact for internal and external interfaces related to PAYBACK PAY
  • Handle exceptions dealing with merchants and service partners
  • Maintain system and process documentation
  • Support and optimize system reporting

Strategic Product Development

You will collaborate with PAY Product Management and the Business Team to develop PAYBACK PAY, involving service partners in development projects and managing them. Additionally, you will monitor and analyze the payment and mobile payment market to identify opportunities for growth and improvement.

Your Profile

To succeed in this role, you will need:

  • In-depth knowledge of the payment market, processes, and systems
  • Good business or technical knowledge
  • Experience in reporting and quality management
  • Many years of experience in managing internal and external service providers
  • Solution-oriented approach
  • Strong communication and assertiveness skills
  • Empathy and ability to work with people
  • Experience in project management
  • Excellent verbal and written skills in German and English
  • Team player with a collaborative mindset

Our Offer

We provide a dynamic and supportive work environment that fosters growth and development. Our benefits include:

  • Continued learning and professional development opportunities
  • Tasty breaks and flexible working hours
  • 30 vacation days and up to 2 days working from home per week
  • Bonus program for well-being and health weeks
  • Leisure time with colleagues and social events
  • Deutschland-Ticket for affordable transportation

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