CRM Operations Specialist

vor 4 Wochen


Norderstedt, Schleswig-Holstein, Deutschland Lufthansa Industry Solutions AS GmbH Vollzeit

Position Overview: As a CRM Operations Specialist, you will play a pivotal role in ensuring the effective functioning of the CRM platform, facilitating seamless support for sales and marketing initiatives. Your collaboration with the technical team and sales leadership will be essential.

Key Responsibilities:

  • Oversee the functionality of the Microsoft Dynamics (MSD) CRM system.
  • Manage the requirements gathering process and enhance the sales and marketing application.
  • Conduct training sessions, develop user documentation, and foster community engagement.
  • Communicate new features and updates to key stakeholders.
  • Provide operational assistance for lead management, reporting, and direct marketing campaigns within MSD.
  • Administer licenses across the organization and produce technical documentation.
  • Supervise both internal and external service providers, including budget oversight.
  • Plan, execute, test, and authorize system releases.
  • Serve as the primary contact for all CRM-related inquiries and provide user support.

Contact Information:

Process Driver Recruiting & Personalmarketing Lufthansa Industry Solutions AS GmbH

Employee Benefits:

  • Holiday and Christmas bonuses
  • Retirement savings plan
  • Flight discounts
  • Public transport subsidies
  • Company-provided mobile devices
  • Discounts and shopping opportunities
  • Flexible working hours

Qualifications:

  • Relevant educational background and experience in marketing or sales.
  • Exceptional consulting and communication skills across all organizational levels.
  • Familiarity with CRM systems and B2B sales methodologies.
  • Experience in agile project management and requirements handling within the MSD framework is advantageous.
  • A collaborative team player with a strong sense of accountability and excellent implementation skills.
  • Proficiency in German and a good command of English.
  • Willingness to travel as needed.


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