Global IT Operations Manager
Vor 5 Tagen
Evident Europe GmbH is seeking a highly skilled Global IT Provider Manager to join our team. As a key member of our IT organization, you will play a pivotal role in streamlining IT operations, enhancing productivity, and delivering business value by partnering with external service providers to deliver global IT services with excellence.
Key Responsibilities- Oversee the transition and integration of outsourced operations, ensuring minimal disruption to business processes and maintaining high quality standards.
- Develop and implement IT sourcing strategies that align with Evident's goals and objectives, ensuring cost-effectiveness and efficiency in operations.
- Manage relationships with IT sourcing partners to ensure compliance with contractual obligations, maintaining open lines of communication for feedback and continuous improvement.
- Lead operational governance; monitor and assess the performance of outsourcing partners against agreed-upon metrics and KPIs, implementing corrective actions as necessary to address any deficiencies.
- Measure, track, report and evaluate performance to agreed SLAs and undertake necessary corrective actions with the vendors if deficiency in service delivery is detected.
- Ensure accuracy of billing against contracted services delivered; evaluating service level agreements, service credits, earn backs and other 'service to price' mechanisms.
- Coordinate with internal departments, such as legal, HR and finance, to ensure that outsourcing arrangements comply with regulatory requirements and company policies.
- Negotiate any new contracts with outsourcing partners, including defining scope, setting performance metrics, establishing timelines, and agreeing on financial terms.
- Identify, evaluate, and select outsourcing partners based on their capabilities, performance history, and alignment with the company's standards and requirements.
- Conduct risk management activities related to outsourcing, including identifying potential risks, developing mitigation strategies, and preparing contingency plans for critical outsourced functions.
- 10+ years demonstrated experience in managing external outsourcing partnerships, specifically top tier offshore providers delivering global technology services across Applications, Infrastructure, and Cyber Security
- Experience in Vendor Management – specifically working with a top tier offshore IT provider
- 10+ years experience working in, or alongside, a global IT organization
- Cross cultural communications – ability to successfully foster a collaborative work environment with internal teams and external service providers that transcends geographical and cultural barriers
- Risk Management – development of contingency plans to mitigate IT service disruptions and maintain operational continuity and protecting the quality of work delivered
- Strong negotiation, management, influencing, and decision-making skills
- The ability to work and communicate effectively with every level of the organization
- Excellent analytical, problem-solving, and organizational skills
- Outstanding written and verbal communication and presentation skills
- Strong experience in Project Management methodologies, certification a plus
- Complex contract and billing management experience
- Cross functional leadership
- Bachelor's degree in business, finance, IT, or a related field
- Flexible working hours, 50% remote work possible
- 30 days of holiday per year
- 13,5 salaries a year
- Modern office and inspiring working environment
- Subsidized meals in the neighborhood of our office (Stadtküche)
- Public transport ticket (100% subsidized) or free parking space
- Bike leasing
- Subsidy fitness first gym
- Employee Assistance Program to support your health, mental and emotional well-being
- Comprehensive company pension scheme
- Joint company events and activities
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
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