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Sales Associate

vor 2 Monaten

Metzingen, Baden-Württemberg, Deutschland Burberry Limited Vollzeit
About Burberry Limited

Burberry Limited is a leading luxury fashion brand that values creativity and innovation. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities.

We strive to provide an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a purpose-driven brand, we are committed to being a force for good in the world, creating sustainable luxury for customers, driving industry change, and championing our communities.

Job Purpose

The Sales Associate will play a key role in meeting and exceeding individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and all department category development. The ideal candidate will embody the Burberry Experience, providing exceptional customer service, and developing strong relationships with existing and new customers.

Key Responsibilities
  • Sales & Service
    • Embody the Burberry Experience and follow training guidelines and standards to reflect the luxury brand's image and standards.
    • Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
    • Provide excellent customer service skills, great selling skills, and exhibit motivation to succeed.
    • Demonstrate superior interpersonal and communication talent.
  • Cultivate
    • Build customer loyalty through active client development and follow-through.
    • Maintain an up-to-date and detailed client book.
    • Follow all Cultivate requirements and activities, such as courtesy and relationship emails, inviting customers back to shop, reactivation, and capture compliance.
  • Visual Standards
    • Follow company policies, procedures, and use visual techniques to maintain the visual standards according to Burberry guidelines.
    • Maintain the selling floor by ensuring the following:
      • Understand and execute monthly floorsets.
      • Place and/or hang back items as you work.
      • Replenish merchandise after selling.
      • Fold and place merchandise on the correct hanger, tissue paper, etc.
      • Place tickets inside the item and not visible to the customer.
  • Floor Presence & Maintenance
    • Begin each shift/day by arriving on the selling floor ready, ensuring the floor is ready for customers.
    • End each shift/day by ensuring the selling floor is replenished and ready for the next day.
    • Be active and busy on the floor at all times.
    • Ensure to place and/or hang back items as you work and replenish merchandise after selling.
    • Ensure clean up and maintenance of fitting rooms.
  • Back of The House Support
    • Assist in the markdown process.
    • Assist in the bi-annual inventory process.
    • Participate and achieve pre-sale goals.
    • Participate in store contests.
    • Assist in stock room maintenance and keep it organized.
    • Responsible for stock pulled; all stock must be put away in an orderly fashion.
Personal Profile
  • Willing to work in and promote a team-oriented environment.
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
  • Consistently show a positive attitude and take responsibility for own actions.
  • Must be results-driven and flexible to change.
  • Relevant interest in Fashion/Design.
  • Advanced knowledge of POS and store systems.
  • A minimum of 1 year on sales, preferably in a luxury retail environment.
  • Proven experience in driving sales and meeting sales targets.
  • Excellent customer service level.
  • Strong clienteling background.
Measures of Success
  • Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
  • Excellent customer service through Burberry Experience Evaluations.
  • Capture compliance.