Operations Director

vor 4 Wochen


Berlin, Berlin, Deutschland LAP COFFEE - Micro Retail Technologies GmbH Vollzeit
About LAP COFFEE - Micro Retail Technologies GmbH

We're a pioneering company on a mission to revolutionize the speciality coffee experience by making it more affordable, digital, and convenient. Our goal is to bring back the human touch while leveraging the personalization and convenience that modern consumers have come to expect from digital businesses.

Our team is dedicated to serving high-quality coffee in a unique and welcoming environment. We're looking for a highly skilled and experienced Operations Director to join our team in Berlin Mitte and contribute to our growth and success.

Key Responsibilities
  • Oversee all aspects of store operations, including staffing, sales, financial management, and customer satisfaction.
  • Lead by example, motivating the team to deliver exceptional service while driving business growth and profitability.
  • Develop and implement effective cost management strategies, upselling initiatives, and promotional campaigns to drive sales and profitability.
  • Foster a positive and inclusive work environment by coaching, training, and developing team members.
  • Negotiate and manage supplier contracts to ensure quality and price standards are met.
  • Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
  • Handle customer inquiries, feedback, and complaints with professionalism and empathy.
  • Ensure compliance with company policies, procedures, and health and safety regulations.
Requirements
  • At least 7 years of operational experience in retail F&B, preferably with a mix of retail food and beverage chains at an international level.
  • Experience in the coffee industry is highly desirable.
  • Entrepreneurial mindset, solution-oriented, and excited to work on the full-cycle of building a start-up.
  • Fluent in English, German is a strong plus.
What We Offer
  • Relocation assistance for candidates with the right experience.
  • A dynamic and ambitious team working closely with our experienced Founders to build and scale an innovative lifestyle consumer coffee brand.
  • A fun and passionate work environment that cherishes our joint love for good food, regular team events, and coffee culture.
  • The opportunity to be at the forefront of revolutionizing the coffee industry and making speciality coffee affordable and accessible.
  • The backing of leading investors, joining a promising startup early on while relying on their support.

LAP COFFEE - Micro Retail Technologies GmbH is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.


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