IT Support Specialist

vor 2 Wochen


Berlin, Berlin, Deutschland BIP Dienstleistungen GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at BIP Dienstleistungen GmbH. As an IT Support Specialist, you will be responsible for providing technical assistance to customers via phone or ticketing system, resolving hardware and software issues, and escalating complex cases to the second level of support when necessary.

Key Responsibilities
  • Technical Support: Handle technical customer inquiries and resolve issues in a timely and professional manner.
  • Hardware and Software Support: Troubleshoot and resolve hardware and software issues through the helpdesk.
  • Case Escalation: Escalate complex cases to the second level of support when necessary.
  • Documentation: Document all cases in the internal database.
Requirements
  • Experience: Proven experience in IT support is required.
  • Education: Educational background in IT or a related field is preferred.
  • Knowledge: Knowledge of hardware and software is essential.
  • Language: Fluency in German and English is required.
  • Communication Skills: Excellent customer-oriented communication skills are necessary.
Benefits
  • Flexible Working Hours: Enjoy great working hours, Monday to Friday.
  • Professional Development: Exclusive internal trainings and professional development opportunities.
  • Personalized Career Growth: Personalized career growth in a thriving IT company.
  • Collaborative Team: Collaborate with a friendly and supportive team.
  • Transportation Reimbursement: Up to 100% public transportation cost reimbursement.

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