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Service Program Management Internship
vor 3 Monaten
Position Overview:
This internship offers a unique opportunity to engage in a dynamic role within a prestigious global organization, focusing on the creation and execution of innovative service concepts encompassing coaching, training, KPI management, and marketing.
Department: Service Program Management
Company: Mercedes-Benz AG
Location: Stuttgart
Key Responsibilities:
- Participate in the design and pilot phases of a comprehensive service program.
- Assist in the successful launch of service products and customer engagement initiatives.
- Employ strategic thinking while executing practical solutions.
- Gain insights into customer service operations, including retail and customer interaction.
- Collaborate cross-functionally with various departments, regions, and markets.
Exciting Challenges:
- Contribute to the overall program design and the development of its components.
- Facilitate interdisciplinary workshops to align and refine program content.
- Support KPI analysis to identify opportunities for process enhancement and market optimization.
- Develop specifications for a KPI performance monitoring tool.
- Organize presentations and roadshows to promote the program.
- Generate reports detailing program status and performance metrics.
- Encourage the sharing of best practices.
Qualifications:
- Pursuing a degree in economics, automotive economics, industrial engineering, information technology, or a related field.
- Previous practical experience through internships, training, or part-time roles.
- Fluency in English and German is essential.
- Proficient in MS Office; familiarity with tools like JIRA or Confluence is advantageous.
- Strong analytical skills with a conceptual approach to data, complemented by pragmatic implementation capabilities.
- Demonstrated commitment, independence, and structured flexibility in work style.
- Excellent organizational and communication skills, with a collaborative team spirit.
Additional Information:
Further details regarding recruitment criteria are available upon request. Please note that applications are accepted electronically only.
