IT Support Specialist

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland La Fosse Vollzeit

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at La Fosse. As a Desktop Support Engineer, you will be responsible for providing exceptional technical support to our clients across various European locations.

Key Responsibilities

  • Technical Support: Deliver outstanding customer service by supporting users with their technical issues and requests via global service desk, Microsoft Teams, and onsite desk-side visits.
  • Audio/Visual Support: Support and maintain audio/visual technology equipment, including video conference meetings.
  • Software Support: Troubleshoot and support software deployment and provide hands-on assistance for common applications such as Office 365 (Outlook, Teams, SharePoint, OneDrive).
  • Hardware Support: Manage the unboxing, imaging, configuration, testing, deployment, and troubleshooting of desktops, laptops, printers, monitors, and docking stations.
  • Infrastructure Support: Provide hands-on support for wired and wireless networking, remote access, VPN, and multi-factor authentication.
  • Vendor and Team Collaboration: Work closely with IT vendors, internal departments, and global IT teams to support projects and service levels.
  • Asset Management: Track and manage hardware inventory and execute system setups, breakdowns, and office moves.

Requirements

  • Experience: Minimum 4+ years of IT support experience in a strong Microsoft environment (Windows 10/11, Office 365, SharePoint, Teams).
  • Certification: ITIL v3/4 Foundation certified.
  • Technical Skills: Excellent knowledge of Microsoft products, server and network technologies, and infrastructure support.
  • Soft Skills: Strong communication skills, customer relationship building, and ability to work in a high-pressure environment.
  • Teamwork: Ability to collaborate effectively with peers, management, and external vendors.
  • Language Skills: Fluent in both German and English.

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