Service Operations Coordinator
vor 4 Wochen
Behalten Sie auch in herausfordernden Situationen einen kühlen Kopf? Finden Sie bei Störungen schnell praktikable Lösungen und arbeiten Sie gerne mit verschiedenen Abteilungen zusammen?
Dann werden Sie Teil eines dynamischen Teams und unterstützen Sie unseren Bereich Full Service Billing als Service Operations Coordinator (m/w/d).
Ihre Aufgaben
- Sie sind die erste und zentrale Anlaufstelle bei kritischen Störungen im Betriebsablauf.
- Sie tragen die Verantwortung für die Lösungsfindung und initiieren entsprechende Maßnahmen.
- Sie analysieren Risiken und bewerten diese nach Dringlichkeit.
- Sie koordinieren alle beteiligten Einheiten zur Lösungsfindung.
- Sie dokumentieren die ergriffenen Maßnahmen und Zwischenergebnisse.
Ihr Profil
- Sie haben bereits erste Berufserfahrungen im Bereich Störungsmanagement, Störungsanalyse und Störungsbearbeitung gesammelt.
- Sie verfügen über Erfahrung im Umgang mit prozessualen Fehlern und deren Behebung.
- Idealerweise besitzen Sie Kenntnisse über Prozesse im liberalisierten Energiemarkt sowie über SAP IS-U.
- Sie haben ein gutes Verständnis für Prozesse und Modelle sowie eine hohe Technikaffinität.
Was wir Ihnen bieten
- Möglichkeit für Home Office.
- Finanzielle Unterstützung für das Deutschland- oder Jobticket.
- Firmenfahrrad-Leasing.
- Kostenfreie Park- und Fahrradstellplätze.
- Weiterbildungsmöglichkeiten, z.B. über eine e-Learning Plattform.
- Gruppenunfallversicherung rund um die Uhr.
- Betriebliche Altersvorsorge.
- Kostenfreie Sportangebote mit einer eigenen Gesundheitstrainerin.
- Betriebsrestaurant mit vielfältiger Auswahl.
- Corporate Benefits (Mitarbeiterrabatte).
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