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Client Delivery Specialist
vor 3 Monaten
Vacancy Title: Customer Delivery Representative
Vacancy Location: Bremerhaven. DEU
Engagement Type: Permanent, Full-Time
About Survitec
Survitec stands as the foremost provider of survival technology globally. With a legacy spanning over 166 years, we are dedicated to safeguarding lives across various environments—air, land, and sea—through our innovative design, manufacturing, and servicing of survival solutions.
Our organization comprises a diverse community of 3,000 professionals operating in 96 countries, collaborating with clients to deliver cutting-edge solutions that mitigate risks and enhance safety.
Our reputation is built on the trust of leading organizations in maritime, defense, government, energy, and aerospace sectors, and we are proud recipients of the Gold Award from the UK Defence Employer Recognition Scheme.
Role Overview
The Customer Delivery Representative plays a crucial role in managing customer inquiries, quotations, and orders. This position requires efficient scheduling of technician resources to fulfill customer requirements while nurturing ongoing relationships with clients and sales teams. The role demands analytical skills and comprehensive knowledge of products and services.
Key Responsibilities
- Manage the processing of quotes and orders, collaborating with various teams for customized or special requests.
- Foster and enhance customer relationships, serving as the primary point of contact for inquiries and issues.
- Document and manage customer interactions utilizing CRM systems to support retention and business growth initiatives.
- Engage with customers to clarify their needs and ensure accurate record-keeping.
- Coordinate with different departments to guarantee seamless service delivery.
- Address and resolve complex issues promptly, ensuring necessary managerial approvals are obtained.
- Strategically plan and coordinate technician assignments for service delivery, adhering to quality and safety protocols.
- Communicate the service delivery strategy effectively, identifying opportunities for continuous improvement.
- Uphold an environment that reflects Survitec's core values, promoting a safety-first and inclusive culture.
- Enhance and maintain professional capabilities through ongoing training and coaching to stay abreast of technological advancements and industry best practices.
Required Experience, Qualifications, and Skills
Essential Criteria:
- Completion of training as a Commercial or Industrial Business Management Assistant or a degree in economics.
- Relevant commercial experience and practical work exposure.
- Proficient in the German language or a native speaker.
- Good command of the English language.
- A keen interest in technical environments or backgrounds.
Benefits of Working with Us
- Discounted gym membership.
- An additional day off to celebrate your birthday.
- Competitive base salary.
- Opportunities for management training and professional development.
- Employee Assistance Programme.
- Workplace Reward and Recognition scheme.
