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Customer Service Specialist
vor 2 Monaten
Axians GA Netztechnik GmbH is seeking a dedicated and organized Customer Service Coordinator to join our growing team.
As part of the global Vinci Energies brand network, we specialize in providing ICT solutions for businesses and public organizations. Our focus lies in telecommunications infrastructure, encompassing planning, construction, and maintenance for both fixed and mobile networks.
In this role, you will be the primary point of contact for our valued customers, ensuring a seamless and positive experience throughout their interactions with us.
- Your Responsibilities:
- Manage order and appointment scheduling efficiently, coordinating with customers to ensure their needs are met.
- Collaborate closely with service technicians and subcontractors, optimizing schedules and resource allocation.
- Prioritize and evaluate incoming orders, ensuring timely processing and accurate documentation.
- Monitor deadlines, track order progress, and maintain comprehensive customer data and statistics.
- Report on key performance indicators (KPIs) and ensure adherence to service level agreements (SLAs).
- Maintain high quality control standards throughout all processes, guaranteeing customer satisfaction.
- Accurately document and process data within various IT applications.
What We Look For:
- Previous experience in dispatching is advantageous, but we welcome individuals from diverse backgrounds with a strong customer service orientation.
- Proficiency in Microsoft Office Suite and excellent geographical knowledge are essential.
- A proven track record of success in support and customer service roles.
- Ability to work independently while maintaining a collaborative team spirit.
- Fluent German language skills and good English proficiency are required.
- Availability for remote on-call duty is necessary.
- Willingness to travel occasionally for business purposes.
What We Offer:
- A company culture that values your contributions from day one, fostering a supportive and inclusive environment.
- A team-oriented atmosphere with opportunities for innovation, short decision-making processes, and flat hierarchies.
- An open and transparent communication style, promoting collaboration and mutual respect.
- Competitive compensation packages, including success bonuses and participation in stock programs.
- Comprehensive benefits such as health insurance, sports and wellness programs, and training opportunities.
