IT Support Specialist

vor 3 Wochen

Essen, Nordrhein-Westfalen, Deutschland Recruitment Room Vollzeit
Job Requirements

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Recruitment Room. The ideal candidate will have initial experience in IT support and be able to identify faults flexibly and quickly, as well as install individual IT solutions.

The successful candidate will have a high level of customer and service orientation, be comfortable using ticket systems such as Zendesk, Intercom or similar, and have good knowledge of common operating systems, software applications and network technologies.

We are looking for someone who has a high affinity for networks and technology, is willing to learn and has good comprehension skills, and is characterized by a high level of reliability and communication skills.

The candidate will be responsible for organizing their day and upcoming tasks independently and will be fluent in German and have a class B driving license.

Key Responsibilities

The IT Support Specialist will be the first point of contact for our practices and will respond to submitted tickets (LVL 1, by phone and via software ticket) as quickly as possible.

The successful candidate will be responsible for the technical support of our practices, help us to update and further develop our internal documentation, self-help articles and guidelines, and be active on site in an emergency or lead our remote hands on site.

The IT Support Specialist will also support our practices on site if necessary and carry out field work if required.

Benefits

We offer a competitive, market-based salary despite the startup atmosphere, an Apple company laptop and equipment provided, 30 days paid vacation, personal healthcare and a free gym membership, and a job ticket for easy commuting.

Our team events are regular and provide a great opportunity to get to know your colleagues and have fun.

Hiring Process

The hiring process consists of three steps: a first phone interview with Mikail (founder) to get background and technical knowledge, a meeting with the on-site team to assess cultural fit, and a 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills.

The final decision is based on team feedback and technical performance, and the process is designed to take 2 weeks to 1 month from start to finish.

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