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Service Specialist: Part-time
vor 2 Monaten
Job Overview
We are seeking a skilled Service Specialist to join our team at DB InfraGO AG. As a Service Specialist, you will play a crucial role in ensuring the smooth operation of our services.
- Provide assistance to mobility-impaired travelers
- Offer information on travel connections, disruptions, platform changes, train cancellations, and missed connections
- Manage passenger flow during disruptions, delays, and high passenger volume
- Represent DB InfraGO AG in a professional manner at the station to enhance customer satisfaction
- Handle lost items and special tasks as directed by station management
- Work weekends (Friday-Sunday), holidays, and special events
Your Qualifications
- Completed commercial or service-oriented training
- Strong hospitality mindset and ability to present oneself appropriately in all situations
- Relevant experience in customer service or working with people in need
- Good command of German and basic knowledge of English
- Excellent communication skills, confident demeanor, and physical stamina
- Enjoy spending time outdoors in various weather conditions and willing to work weekends and holidays
