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Customer Service Representative

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland ökoloco GmbH Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at ökoloco GmbH. As a key member of our customer-facing team, you will be responsible for handling customer inquiries related to our sustainable product portfolio, including heating systems.

Key Responsibilities
  • Handle customer inquiries via phone and email, providing expert advice and support to customers.
  • Utilize our internal CRM system to manage customer interactions and ensure seamless communication.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
  • Continuously improve customer satisfaction and loyalty by identifying and addressing customer needs and concerns.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer-facing roles, with a strong understanding of customer service principles and practices.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficiency in MS-Office and CRM systems.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working hours and remote work options.
  • Recognition and rewards for outstanding performance.