Technical Support Professional
vor 3 Wochen
We are seeking a highly skilled and motivated Senior IT Support Specialist to join our team at FNZ Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and internal stakeholders.
Key Responsibilities- Conception and implementation of service processes at 1st level, ensuring compliance with frameworks such as ITIL.
- Acceptance, documentation, and monitoring of service requests using a ticket system, ensuring timely and professional communication with customers and users.
- Ensuring compliance with processes and specifications, participating in quality assurance of service processes, and collaborating with cross-departmental units.
- Technical and structural pre-qualification of service requests, analyzing and resolving complex technical issues.
- Participating in the design and implementation of IT processes, including the use of common ticket systems and practices.
- Providing professional customer communication, resolving customer complaints, and escalating complex issues to senior technical staff.
- Performing simple administrative tasks in IT operations, such as creating users and resetting passwords.
- Collaborating with the team to achieve high standards for a modern and fail-safe service operation, promoting a culture of continuous improvement.
- Successful completion of technical vocational training in the field of information and telecommunications technology.
- Several years of practical experience in IT support, with a strong understanding of current technologies, trends, and innovations.
- Experience in the design and implementation of IT processes, including the use of ITIL frameworks.
- Knowledge of common ticket systems and practices, including Helpdesk and ServiceNow.
- Excellent communication and analytical skills, with the ability to work in a team-oriented environment.
- Very good knowledge of German and good written and spoken English.
FNZ Group is a leading provider of financial services via cloud computing, partnering with some of the world's largest companies. We value diversity, equity, and inclusion, and are committed to creating a culture that drives innovation and achieves business goals.
We offer a flexible and agile work environment, with opportunities for career advancement and professional growth. Our team is multicultural and expert in their respective fields, and we are committed to providing a supportive and inclusive work environment.
We are an equal opportunities employer, and welcome applications from diverse candidates. If you require specific support, please advise us.
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