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Service Program Management Internship
vor 3 Monaten
Position Overview:
This internship offers a unique opportunity to engage in a dynamic environment within a leading global organization, focusing on the development of innovative service concepts encompassing coaching, training, KPI management, and marketing strategies.
Department: Program Management Service
Company: Mercedes-Benz AG
Location: Stuttgart
Key Responsibilities:
- Participate in the design and pilot phases of a comprehensive service program.
- Contribute to the establishment of service products and customer engagement initiatives.
- Adopt a strategic mindset while executing practical solutions.
- Gain insights into customer service operations and retail environments.
- Collaborate cross-functionally with various departments and stakeholders.
Exciting Challenges Await:
- Assist in the overall program design, including individual component development.
- Facilitate interdisciplinary workshops to coordinate and refine program content.
- Support KPI analysis to identify opportunities for process enhancements and market growth.
- Help develop specifications for a KPI performance tracking tool.
- Organize promotional events and create presentations to showcase the program.
- Compile reports detailing program status and performance metrics.
- Encourage the sharing of best practices across teams.
Qualifications:
- Pursuing a degree in economics, automotive economics, industrial engineering, information technology, or a related field.
- Prior practical experience through internships, training, or part-time roles is advantageous.
- Proficiency in English and German is required.
- Familiarity with MS Office and tools such as JIRA or Confluence is preferred.
- Strong analytical abilities with a penchant for conceptual work and data analysis.
- Demonstrated independence, commitment, and flexibility in work style.
- Excellent organizational and communication skills, with a collaborative spirit.
Additional Information:
For candidates from outside the European Economic Area, please ensure you have the necessary residence or work permits.
Please note that we do not accept paper applications.
