3D Printer Field Service Technician

vor 1 Woche

Berlin, Berlin, Deutschland Formlabs GmbH Vollzeit
{"title": "3D Printer Field Service Technician", "description": "Technical Support Specialist

At Formlabs GmbH, we're building a company that's changing the face of 3D printing. As a Technical Support Specialist, you'll play a crucial role in helping our partners and customers resolve technical issues with their 3D printers.

As a member of our Services team, you'll be responsible for:

  • Resolving technical issues via email and phone
  • Performing on-site 3D printer installations, on-boarding, training, repairs, and maintenance
  • Collaborating with our global engineering team to solve technical issues

You'll work closely with our partners and customers to deliver outstanding service and ensure their 3D printers are running smoothly.

We're looking for someone who is:

  • Fluent in German and English
  • Has a degree or working experience in Mechatronics or a similar field
  • Can quickly resolve technical issues, troubleshoot, test, and repair hardware
  • Has a valid driving license
  • Enjoy connecting with people and are a great listener
  • Are comfortable and conscientious when speaking on the phone
  • Can autonomously manage your time and workload

Bonus skills include:

  • Previous experience as a Field Service Technician
  • Experience with Additive Manufacturing
  • B2B service experience
  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment

We offer:

  • Share options in the company
  • An inclusive work environment with diverse, international, inspiring colleagues
  • An exceptionally fast-growing company in a highly disruptive industry
  • Development opportunities both in-house and off-site

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.", "requirements": "Requirements

We're looking for someone who:

  • Is fluent in German and English
  • Has a degree or working experience in Mechatronics or a similar field
  • Can quickly resolve technical issues, troubleshoot, test, and repair hardware
  • Has a valid driving license
  • Enjoy connecting with people and are a great listener
  • Are comfortable and conscientious when speaking on the phone
  • Can autonomously manage your time and workload

Bonus skills include:

  • Previous experience as a Field Service Technician
  • Experience with Additive Manufacturing
  • B2B service experience
  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment
", "perks": "Perks

We offer:

  • Share options in the company
  • An inclusive work environment with diverse, international, inspiring colleagues
  • An exceptionally fast-growing company in a highly disruptive industry
  • Development opportunities both in-house and off-site
", "company": "Formlabs GmbH"}

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