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Client and Operations Coordinator

vor 3 Monaten

Berlin, Berlin, Deutschland Tiny Monster GmbH Vollzeit

Wir suchen einen motivierten und serviceorientierten Teilzeit- oder Werkstudenten (w/m/d) für die Position des Client and Operations Coordinator. In dieser Rolle wirst du eine Schlüsselposition in der Unterstützung unserer Kunden und der Gewährleistung effizienter betrieblicher Abläufe bei Tiny Monster GmbH einnehmen.

Aufgaben

Kundenbetreuung:

  • Bearbeitung von Kundenanfragen über verschiedene Kommunikationskanäle (E-Mail, Chat, soziale Plattformen)
  • Erkennung und Lösung von Kundenanliegen, einschließlich technischer Unterstützung und Produktberatung

Betriebsunterstützung:

  • Mitwirkung bei der Durchführung und Überwachung betrieblicher Prozesse (z.B. Inhalt, Lizenzierung & Erfüllung)
  • Erkennung von Optimierungspotenzialen in den Arbeitsabläufen
  • Unterstützung von Führungskräften oder Teams bei administrativen Aufgaben und Projekten
  • Dokumentation und Aktualisierung von betrieblichen Abläufen

Berichterstattung:

  • Erstellung von Analysen über Kundenanfragen, Problemlösungen und interne Leistungskennzahlen
  • Identifikation von Trends und Empfehlungen zur kontinuierlichen Verbesserung
Qualifikationen
  • Berufserfahrung, abgeschlossene kaufmännische Ausbildung oder ein abgeschlossenes Studium in einem relevanten Bereich (z. B. Kommunikation, Wirtschaft, Psychologie) oder gleichwertige Kenntnisse und Fähigkeiten durch einschlägige Berufserfahrung in ähnlichen Positionen
  • Fähigkeit, effektiv in einem teamorientierten Umfeld zu agieren.
  • Erfahrung und Freude im Umgang mit Kunden
  • Strukturierte Arbeitsweise, hohes Maß an Eigenmotivation und Serviceorientierung
  • Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch, sowohl schriftlich als auch mündlich.

Wir freuen uns auf deine Bewerbung.

Tiny Monster GmbH steht für zugängliches, inklusives und praktisches Audio Entertainment für Kinder. Wir fördern Kreativität und Neugier und schaffen eine Zukunft voller Chancengleichheit, in der jeder junge Mensch sein volles Potenzial entfalten kann. Unser neuestes Produkt ist GALAKTO, der Musik- und Hörspielplayer für Kinder.