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Assistant Team Leader

vor 2 Monaten


Augsburg, Bayern, Deutschland CHECK24 Vollzeit
About the Role

We are seeking a highly motivated and experienced Assistant Team Leader to join our Customer Management Car Rental Department at CHECK24. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support to ensure the delivery of exceptional customer experiences.
  • Assume operational daily responsibility of the entire service department during consulting hours and coordinate communication with international car rental partners.
  • Provide competent telephone and written advice and support to customers regarding car rentals, complaints, and damage cases.
  • Contribute to the continuous development of the service and consulting discussions of the team.
  • Ensure defined quality and performance requirements through KPIs of the customer service team.
Requirements
  • Completed commercial training or comparable studies in the tourism sector, as well as professional experience in the tourism/car rental industry or in the service center sector.
  • First leadership experience of a team and knowledge in telephone customer advice/customer service or comparable professional experience in tourism.
  • Enthusiasm, serious and friendly demeanor in telephone contact with car rental customers.
  • Structured way of working, sociability, customer orientation, and fun in consulting conversations and challenging issues.
  • Very good communication skills, teamwork, flexibility, and individual responsibility to achieve measurable results quickly.
  • Proficient with MS Office (especially Excel), advanced knowledge of tourism software programs (e.g. Toma and Iris+).
  • Fluent in German and good English skills both written and spoken.
What We Offer
  • A central and modern office at Augsburg Central Station with shopping facilities, fitness, and cinema directly in the building.
  • Permanent contracts, an attractive salary, and annual bonuses for special achievements.
  • Flexible working hours, more than 30 days of vacation with very good performance, and the option of additional unpaid leave, sabbaticals, and workations abroad.
  • Individual promotion of your career through internal and external training, regular feedback discussions, and personal coaching.
  • A laptop for mobile work, two screens, or individual equipment such as an ergonomic mouse, noise-canceling headphones, or a height-adjustable desk.
  • Free drinks, coffee, cocoa, muesli, and fresh fruit, as well as a free lunch three times a week and team lunches every two weeks.
  • A friendly and collegial environment, team events, and joint sports activities such as soccer, bouldering, or yoga.