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Cloud Adoption Lead

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit
Job Summary

We are seeking a highly skilled Cloud Adoption Manager to join our team at Oracle. As a Cloud Adoption Manager, you will be responsible for driving the successful adoption of Oracle Cloud services by our customers.

Key Responsibilities
  • Customer Activation and Onboarding
    • Develop and implement strategies to activate new cloud customers and workloads, minimizing time to first value and accelerating consumption ramp-up.
    • Equip customers with the relevant knowledge, standard methodologies, and best practices to drive customer readiness.
    • Provide guidance on the Landing Zone in alignment with our Cloud Specialists team.
  • Adoption Plan Management
    • Continuously monitor and review Adoption Plans with customers to guarantee progress according to their expectations, facilitating value realization.
    • Manage successful Go-Lives as critical milestones for customers.
  • Barrier Removal
    • Assure progress and prompt resolution of Service Requests and escalations by engaging relevant teams and advocating for customers.
    • Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams to formulate a resolution plan.
    • Act as a customer advocate for product features and requirements.
Requirements
  • Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.
  • Passionate about Technology with Breadth and Depth knowledge.
  • Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level.
  • Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus.
  • Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology.
  • Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles.
  • Project Management - Knowledgeable of the most common PM methodologies and tools (ie. Prince2).
  • Focused on results to improve problem resolution & escalation management.
  • Strong listening and coordination skills to comprehend customer's issues, and work to resolve them.
  • Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills.
  • Ability to identify and handle escalations.
  • Able to understand the customers' existing IT landscape, business requirements and their definition of success.
  • Fluent in German and English.
Collaboration Skills
  • Standout colleague with great networking abilities.
  • Ability to work in (virtual) teams.
  • Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success.
What We Offer

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.