IT Support Specialist

Vor 4 Tagen

Aachen, Nordrhein-Westfalen, Deutschland INFORM GmbH Vollzeit
IT Support Mitarbeiter - Kundenbetreuung (alle Geschlechter)

Wir suchen einen motivierten und kommunikativen IT-Berufseinsteiger, der sich für die Kundenbetreuung in unserem Bereich "Aviation" begeistern kann.

Was du bei uns bewegen kannst:
  • Als Teil unseres Teams bist du verantwortlich für den technischen IT-Support bei unseren Kunden in der Implementierungs-, Installations- und Konfigurationsphase.
  • Du bist in einem funktionsübergreifenden Team tätig und betreust gemeinsam mit deinen Kolleg*innen einen engen Kundenstamm mit konkreten Ansprechpersonen.
  • Dabei leistest du wichtige technische Unterstützung für die produktionskritische Infrastruktur des Kunden.
  • Du bist verantwortlich für die Koordination und Durchführung komplexer Updates und analysierst in enger Zusammenarbeit mit unserer Entwicklungsabteilung mögliche Fehler in unseren Kundensystemen per Fernwartung.
  • Du gestaltest aktiv die Konzeption und Umsetzung von Prozess- und Produktverbesserungen.
Was du dafür mitbringst:
  • Abgeschlossene Ausbildung als Fachinformatiker*in für Systemintegration oder ein abgeschlossenes Studium als Wirtschaftsinformatiker*in, Mathematiker*in, Informatiker*in o.ä.
  • 2-3 Jahre Berufserfahrung z. B. als IT Support Engineer, IT Kundenberater*in oder Software Support Engineer, sind von Vorteil, aber keine zwingende Voraussetzung.
  • Sicherer Umgang mit Windows- und Linux-Betriebssystemen sowie Office-Anwendungen.
  • Erfahrungen in der BATCH/PowerShell-Programmierung, Oracle- und PostgreSQL-Datenbanken (SQL) und Cloud / Kubernetes Erfahrung von Vorteil.
  • Erste Erfahrungen mit Fernwartungsverbindungen und virtuellen Maschinen von Vorteil.
  • Kundenorientierte Arbeitsweise, gute Kommunikationsfähigkeiten und ein lösungs- sowie kundenorientierter Arbeitsstil.
  • Gute Deutschkenntnisse (mind. B2) sowie fließende Englischkenntnisse in Wort und Schrift.
Wie wir deine Arbeit wertschätzen:
  • Flexible Arbeitszeiten, bis zu 75% Remote Work, Workation, Sabbatical.
  • U3-Kinderbetreuung inkl. Kinderbetreuungszuschuss.
  • Urban Sports Club Mitgliedschaft und weitere Gesundheits-/Sportangebote z. B. Bike-Leasing.
  • Langfristige Entwicklungsperspektiven mit vielfältigen Weiterbildungsmöglichkeiten.
  • Vielfältiges, gesundes und bezuschusstes Mittagessen in unserer Kantine.
  • Großes INFORM-Sommerfest, Betriebs- und Teamausflüge sowie eine Weihnachtsfeier.

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