Customer Service Expert

vor 2 Monaten

Wustermark, Brandenburg, Deutschland UGG Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our dynamic team at UGG. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Provide personalized shopping experiences for customers, fostering loyalty and driving sales growth.
  • Live our Service Training Program, greeting customers promptly and politely, and ensuring all customer inquiries are addressed before they leave the store.
  • Offer exceptional service from start to finish, including communicating our return policies and providing a positive, friendly interaction with customers and team members.
  • Prioritize training on brand and product knowledge to effectively communicate with customers.
  • Effectively communicate with customers, team members, supervisors, and corporate representatives.
  • Contribute actively to the team and collaborate to achieve sales goals.
  • Multitask in a fast-paced and dynamic work environment.
  • Approach problems in a solutions-oriented and professional manner.
Requirements
  • You are a communication expert who can convey the vision and mission of UGG and Deckers Brands.
  • You are a motivated team player and self-starter.
  • You possess a problem-solving mindset and approach challenges in a flexible manner.
What We Offer
  • 30 days of vacation per year.
  • Diverse extras, discounts, and opportunities for volunteer work - being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a range of cool extras.
  • Growth and development - our company's core idea is to pursue passion. That's why we offer extensive opportunities and support for personal and professional growth, including a global mentorship program.
  • Uniform allowance, including two pairs of shoes per season.
  • 60% discount on online products from Deckers Brands (UGG, HOKA, Teva) and 30% discount in-store.
Equal Employment Opportunity

We are proud to be an equal opportunity employer. Our employees are people with diverse strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, health status, or any other aspect of their identity.

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