Groups and Events Coordinator

vor 4 Wochen

Berlin, Berlin, Deutschland The Hoxton Vollzeit
Job Title: Groups and Events Executive

We are seeking a highly motivated and organized Groups and Events Executive to join our team at The Hoxton. As a key contact for groups and events, you will be responsible for handling bookings from start to finish, ensuring seamless execution and exceptional guest experiences.

Key Responsibilities:
  • Be a key contact for groups and events, handling bookings from start to finish, including initial proposals, negotiations, contracting, invoicing, planning, and follow-up.
  • Develop a deep understanding of our operations and ensure that hotel teams have all necessary details and communication to deliver exceptional guest experiences.
  • Work individually and as part of a team to maximize conversion, employing strategies to hit targets and identifying challenges and opportunities to drive revenues.
  • Utilize our booking systems to track and follow up on enquiries, generate contracts, invoices, and function sheets, input details for operational handover, take deposits, track payments, and maintain an up-to-date database.
  • Develop product knowledge and use it to win business while supporting the rest of the team in staying up-to-date on all things Hoxton.
  • Prioritize developing client relationships and work to truly understand guest needs, while always following up and creating opportunities to develop repeat business.
  • Be an ambassador for the Hoxton Brand and keep the guest experience at the heart of everything you do.
  • Contribute to a positive team culture as part of a fast-paced, growing, multi-property department.
  • Build strong relationships and communication with other Hoxton teams, championing positive collaboration across multiple areas of the business.
  • Think creatively, problem-solve, and challenge the norm to drive innovation and growth.
Requirements:
  • Experience working in reactive sales in groups or events within hotels, venues, or private members clubs.
  • A proven track record of converting sales and beating targets.
  • Fluency in German, with English and other languages a plus.
  • Experience using systems like OPERA or DELPHI would be an advantage.
  • A people person with excellent relationship-building skills.
  • A proactive and experienced individual with great enthusiasm and self-motivation.
  • A willingness to take on challenges and be part of a team that works hard, supports each other, and has fun along the way.
What We Offer:
  • The opportunity to bring an exciting new hospitality concept to Berlin and join an innovative, fast-growing, international group.
  • A competitive package, plenty of opportunity for development, and rewards for going the extra mile and living our values.
  • 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
  • A free night at The Hoxton and a meal for two when you first start with us.
  • Great discounts across the entire Ennismore family.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Regular team get-togethers, from team drinks to bi-annual parties – we know how to have a good time.
  • Access to our Corporate Benefit webpage.

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