Help Desk Technician

Aliaxis is a leading global provider of piping systems for use in buildings, infrastructure, industry, and agriculture. With over 14,000 employees at more than 100 locations, we develop and manufacture standard and customized solutions in more than 40 countries. Our products enable communities worldwide to access water and energy.

At the Marley Deutschland GmbH location in Wunstorf, products for new construction and renovation have been produced for over 70 years. Quality, functionality, and design have made the Marley brand a synonym for high-quality and demand-oriented DIY products.

Our Offer

You can expect an interesting and challenging job within a successful business unit characterized by an international culture that is dynamic and constantly evolving, with a focus on continuous development. In addition to a competitive salary package, we offer:

• Independent work with room for your own ideas and new solutions
• Strong opportunities for development and digital offers for personal further education (e.g. LinkedIn Learning)
• Company benefits in the area of health, such as company fitness
• Other benefits based on the collective agreement of the chemical industry (e.g. up to 33 days of vacation per year)
• Company canteen with snacks and several dishes to choose from daily

Your Tasks

• Take over 2nd level support in the entire customer environment (hardware, software)
• Accept, classify, analyze, and process incoming incidents and requests in the ticket system
• Analyze and document errors in hardware and software systems during faults (remote, phone, on-site)
• Administer MS operating systems, Active Directory, and MS products
• Monitor the lifecycle of all client hardware, including ordering new hardware
• Administer client hardware, including mobile devices and peripherals
• Advise, train, and educate users
• User administration
• Support our central network team in network-related matters and projects in the IT area
• Create and maintain KB articles (knowledge base) for users (self-service) and IT colleagues

What You Bring

• You have ideally completed a successful education in the IT sector
• Excellent German language skills in writing and speaking
• Good English language skills in writing and speaking
• You have in-depth knowledge of managing all client hardware, including mobile devices, as well as Microsoft operating systems and products, and Active Directory
• Basic knowledge of network technology to support our central network team and basic knowledge of ITIL round out your profile
• You also have team skills, communication strength, customer orientation, and resilience, and are also willing to take short business trips.