Digital Transformation Manager

vor 2 Wochen

Hamburg, Hamburg, Deutschland Hapag-Lloyd AG Vollzeit
Digital Transformation Manager Job Description

Hapag-Lloyd AG is seeking a highly skilled Digital Transformation Manager to lead and support digital initiatives that align with the organization's Strategy 2030. This role focuses on enhancing customer service, optimizing processes, and driving digital adoption for customer experience (CX).

Key Responsibilities:
  • Lead strategic programs to improve customer service excellence and align with Strategy 2030 goals.
  • Develop and implement digital transformation strategies and roadmaps to support long-term business objectives.
  • Provide change management guidance to ensure successful adoption of digital tools and solutions throughout the organization.
  • Communicate effectively with stakeholders at all levels, gathering requirements, providing progress updates, and addressing concerns.
  • Conduct regular performance reviews to identify bottlenecks and recommend process improvements to product teams.
  • Monitor and measure digital adoption targets, ensuring quality standards are met and tracking the impact of transformation efforts.
  • Collaborate with commercial business units, regional offices, and product/digital teams to create and execute plans that drive digital adoption.
  • Analyze and present data using platforms such as Salesforce, Qlik Sense, and other commercial databases for executive decision-making.
  • Ensure governance processes are in place to track and report changes, particularly when project scope or timelines are impacted.
  • Address day-to-day operational issues, creating and executing effective action plans to meet immediate priorities.
  • Draft reports and proposals for management, seeking feedback and guidance before global rollouts.
  • Work closely with the communications department to manage both internal and external communications related to digital initiatives.
Requirements and Qualifications:
  • Proven experience leading digital transformation initiatives in the shipping and logistics industry.
  • Strong understanding of customer service excellence and how digital tools enhance the customer experience.
  • Proficiency in data analytics tools such as Salesforce, Qlik, and other commercial databases.
  • Excellent project management skills, with experience in agile methodologies.
  • Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence stakeholders.
  • Experience in developing and implementing change management strategies.
  • Outstanding communication skills, both written and verbal, to interact with all levels of the organization.
  • Ability to thrive in a fast-paced environment, with a hands-on approach to problem-solving.
We Offer:
  • Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of.
  • Excellent opportunities for further development, supported by a wide range of training and development opportunities.
  • Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract.
  • At least 28 days of vacation, flextime, capital-forming benefits, company pension plan.
  • Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar.
  • Central location between the main train station and Jungfernstieg as well as subsidy for public transportation.
  • Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work.
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing.

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