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Technical Support Consultant
vor 3 Monaten
Technical Support Consultant (w/m/d) at imc AG | softgarden
Technical Support Consultant (w/m/d)
- Full-time
- Hybrid
- With professional experience
As a Technical Support Consultant (w/m/d) in the 2nd and 3rd Level Support, you will be the primary contact for our clients, ensuring that incoming inquiries are addressed promptly. Your strong service orientation, technical affinity, and expertise in our web applications will contribute to the competent and timely resolution of our international clients' concerns and technical issues.
Your Responsibilities
- Support our clients from the German-speaking region as a Single Point of Contact for all inquiries
- Receive, prioritize, process, document, and close all service requests in Jira
- Assist and advise our clients on questions regarding the use and configuration of our software products
- Conduct initial analysis of reported disruptions and software errors
- Plan and coordinate patch deliveries
- Create and maintain entries in our knowledge base
Your Strengths
- Successfully completed degree in Computer Science or a comparable qualification
- Initial experience in technical support, customer service, or a similar role with client interaction
- Strong technical understanding and the ability to navigate complex application areas
- Enjoyment in applying and conveying complex software and solving client inquiries as a team
- Confident communication skills and good expression in both German and English
- Knowledge of web hosting and experience with SQL, HTML, CSS, JavaScript, Java are advantageous
What We Offer
- An interdisciplinary and international work environment with room for creativity from the start
- Experienced, intelligent, and motivated colleagues who support and inspire you
- Constant new challenges that you will master - a steep learning curve and development opportunities are guaranteed
- Hybrid working model: Full flexibility with coordinated presence in the office
- Modern and well-connected offices with an innovative working environment
- Modern tools and processes
- We support and embrace diversity
- We are market leaders, our software products are widely recognized
- High collegiality and team spirit
- Opportunity for childcare subsidies, company pension schemes, and asset-building benefits
About imc AG
Digital education is our mission. WE EMPOWER PEOPLE.
Originating as a German university spin-off at the University of Saarland, we support over 1,200 companies, public institutions, NGOs, and educational organizations of all sectors and sizes comprehensively in planning and implementing professional digital training strategies - in an innovative, motivating, and effective manner.
Experts from the fields of Training Strategy, Learning Technologies, and E-Learning Content work hand in hand with us to provide comprehensive and tailored E-Learning solutions. The learner is at the center of our focus. More than 5 million users worldwide successfully tackle their individual professional challenges every day thanks to our solutions.
