Operations Assistant

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland METRO Markets GmbH Vollzeit

Unlock Your Potential in Value-Added Service Operations

We are seeking a detail-oriented and proactive Operations Assistant to join our Value-Added Service Operations team. In this role, you will be supporting the day-to-day operations of our Installation Services, ensuring smooth and efficient service delivery for our professional kitchen equipment sold on our platform.

Key Responsibilities:

  • Data Consolidation: Collect and consolidate data for each installation service case from various back offices and Freshdesk into a central ticket system, ensuring up-to-date and accurate records.
  • Issue Resolution: Identify and proactively address bottlenecks and issues in the service process by coordinating with stakeholders such as manufacturers, service providers, delivery companies, customer service, and customers.
  • Case Management: Manage complex cases involving multiple stakeholders, ensuring all relevant parties are informed and updated, particularly in situations involving delays or replacements.

Example tasks include:

  • Investigating and resolving issues such as incorrect customer contact details or unidentified parcels at service partners.
  • Coordinating technical support requests between service partners and additional support teams.
  • Ensuring timely communication to customers regarding delays or changes in service schedules.
  • Customer Service Support: Act as a Level 3 support for customer service inquiries, providing advanced assistance and resolving escalated issues.
  • Stakeholder Communication: Respond to inquiries from service partners, manufacturers, and customers, ensuring effective and clear communication to resolve issues promptly.

You'll have the opportunity to:

  • Gain hands-on experience in the exciting field of Value-Added Service Operations.
  • Experience a supportive and collaborative work environment.
  • Opportunities for personal and professional growth.
  • Exposure to cross-functional teams and industry experts.
  • Flexible working hours to accommodate studies.

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

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