Healthcare Operations Coordinator
vor 1 Monat
This role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.
Key Responsibilities- Contribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or inconclusive.
- Train Medical Service Assistants (MSA) on VH scheduling and care coordination as needed or when requested.
- Maintain confidentiality of all clients-related records in accordance with HIPAA and agency regulations.
- Coordinate and follow necessary policies.
- Analyze and measure site performance and quality assurance by managing VH encounter and scheduling data, providing a monthly report to recommend strategic changes to improve VH delivery.
- Collaborate with a multidisciplinary team (Tricare, central appointments, medical service assistants, providers, and presenters) to ensure referrals for VH appointments are booked immediately, sending confirmation emails to providers, patients, and presenters after scheduling.
- Prioritize and respond to emails by COB each day, following up with all other communications in a timely manner.
- Coordinate all VH appointments and workflows for DHRE MTF's, managing Asynchronous case loads through available platforms.
- Verify all requested VH appointments can be supported and resourced by all parties involved.
- Book VH appointments within the Care Coordination Database.
- Send VH appointment notifications with appropriate documents.
- Mitigate Scheduling Conflicts and calendar or care coordination issues.
- Review the credentialing database to ensure provider worldwide privilege before scheduling any appointment.
- Work with each clinic's patient presenter to ensure Clinical Access Stations (CAS) are available for scheduling virtual appointments, immediately closing a CAS when the presenter is unavailable for appointments, rescheduling any appointments scheduled at the start of the day when a presenter is out for an emergency or sickness.
- Maintain an up-to-date list of patient presenter contact information for all DoD and DoS.
- Provide cross-coverage for the Virtual Medical Center Europe Virtual Integrated Patient Readiness and Remote Care Clinic's medical readiness appointments, collaborating with San Antonio's Virtual Integrated Patient Readiness and Remote Care Clinic.
- Assist LRMC health services delivering VH to patients by training and working with Medical Service Assistants (MSA) and filling in gaps, only when it does not interfere with VH workflow.
- Two (2) year associate degree or four (4) years of experience as detailed.
- Minimum of three (3) years' work or volunteer experience, within the last five (5) years in a medical office or clinical medical environment.
- Minimum of two (2) years' work experience with U.S. Military Healthcare System and benefits or civilian managed care medical environment.
- At least one (1) year hands-on experience, within the last three (3) years with the Composite Health Care System (CHCS) and Armed Force Health Longitudinal Technology Application (AHLTA) or current electronic health record system used by DoD.
- Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.
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Healthcare Operations Coordinator
vor 2 Wochen
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...
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Healthcare Operations Coordinator
vor 2 Wochen
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis position provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...
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Healthcare Operations Coordinator
vor 2 Monaten
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...
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Healthcare Operations Coordinator
vor 2 Monaten
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...
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Healthcare Operations Coordinator
vor 2 Wochen
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis position provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, functioning as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows,...
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Healthcare Operations Coordinator
vor 2 Wochen
Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitJob SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...
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Healthcare Operations Coordinator
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Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitPosition SummaryThis position provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, functioning as an interface with VH staff, patients, and providers.Core ResponsibilitiesProvides input for weekly reports on appointments kept, sleep studies, no...
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Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare VollzeitPosition OverviewThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key Responsibilities• Provides weekly reports on appointments kept, sleep studies, no-shows,...
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