Store Operations Lead
Vor 7 Tagen
Job Summary
The Store Supervisor is a key member of the Tapestry team, responsible for ensuring a customer-focused sales floor environment at our Coach stores. As a leader, you will assist store management in maximizing store productivity and profitability by developing and implementing strategies to drive sales growth, improve customer satisfaction, and maintain high standards of store appearance and operations.
Key Responsibilities
- Lead by example, setting the tone on the sales floor and providing feedback to the store team to ensure exceptional customer service and sales performance.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and maintain high standards of store appearance and operations.
- Assist store management in achieving sales and profit goals, and provide input on store visual merchandising and inventory management.
- Recruit, train, and develop a high-performing sales team, and provide coaching and feedback to ensure they meet and exceed performance standards.
- Manage store operations, including scheduling, inventory management, and loss prevention.
- Collaborate with store management to develop and implement business plans, and provide input on store marketing and promotional activities.
Requirements
- 3+ years of retail management experience, preferably in a luxury or fashion brand.
- Proven track record of driving sales growth, improving customer satisfaction, and maintaining high standards of store appearance and operations.
- Strong leadership and communication skills, with the ability to motivate and develop a high-performing sales team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
About Tapestry
Tapestry is a global house of brands that is powered by optimism, innovation, and inclusivity. We are committed to creating a workplace culture that is diverse, equitable, and inclusive, and where all employees feel valued and empowered to succeed.
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