Service Desk Operations Specialist
vor 2 Wochen
Job Title: Service Desk Analyst
Company: TESTQ Technologies Limited
Job Type: Full-time
Location: Remote
Job Category: IT & Technology
About Us: TESTQ Technologies Limited is a leading technology company that provides innovative solutions to businesses worldwide.
Job Summary: We are seeking a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving service requests in a timely and efficient manner.
Key Responsibilities:
- Provide Technical Support: Respond to and resolve technical issues via phone, email, or chat, ensuring that customers receive timely and effective support.
- Service Request Management: Manage and resolve service requests in a timely and efficient manner, ensuring that customers receive the support they need.
- Incident Management: Identify, classify, and resolve incidents in a timely and efficient manner, ensuring that customers receive the support they need.
- Problem Management: Identify and resolve root causes of recurring incidents, ensuring that customers receive the support they need.
- Communication: Communicate effectively with customers, stakeholders, and team members to ensure that issues are resolved in a timely and efficient manner.
- Documentation: Maintain accurate and up-to-date documentation of customer interactions, issues, and resolutions.
- Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to ensure that customers receive the best possible support.
Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 3+ years of experience in a service desk or technical support role.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in IT service management tools.
- Certifications: ITIL Foundation certification.
What We Offer:
- Competitive Salary: We offer a competitive salary and benefits package.
- Opportunities for Growth: We offer opportunities for growth and professional development.
- Collaborative Environment: We offer a collaborative and dynamic work environment.
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