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Guest Services Supervisor

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland Motel One Stuttgart - Mitte Vollzeit
Job Description

As a pivotal member of our team, your primary focus will be the well-being of both guests and staff. By overseeing and managing the Front Office department, you will play a crucial role in ensuring a seamless experience for our visitors while supporting your reception team. Your responsibilities will include:

  • Facilitating guest check-ins and verifying reservations, overbookings, and available options.
  • Creating and managing staff schedules and leave plans.
  • Monitoring the budget for costs and room revenue.
  • Implementing and maintaining the quality management system.
  • Conducting internal coaching, cross-training, and planning training sessions for the professional development of Front Office staff.
Qualifications

Do you possess a warm personality and exceptional hosting skills? If so, you may be the perfect fit for our team. Additionally, you should bring:

  • A background in hospitality or relevant experience in the hotel/restaurant industry.
  • A passion for developing team members, with leadership experience being advantageous.
  • Strong hosting qualities, a love for the hospitality sector, and a keen awareness of quality and service.
  • An open, communicative demeanor, excellent manners, and proficiency in both German and English (spoken and written).
  • Team spirit and a willingness to support cross-departmental collaboration – we achieve success together.
Benefits
  • TEAM BONUS PROGRAM
    The better our guests rate their stay, the higher the bonus for the entire team.
  • INTERNATIONAL CAREER OPPORTUNITIES
    Our national and international hotels or new openings provide numerous career paths.
  • DISCOUNTED STAYS ACROSS EUROPE
    Enjoy benefits with affordable staff rates in our hotels throughout Europe and New York, along with other attractive discounts.
  • PERSONAL AND PROFESSIONAL DEVELOPMENT
    Start your journey with comprehensive onboarding, annual training, and coaching at our dedicated training center.
  • CELEBRATING TOGETHER
    Whether it's a summer party, holiday celebration, or our annual international football tournament, we celebrate our successes as a team.
  • COST-EFFECTIVE AND SUSTAINABLE COMMUTING
    Choose between a public transport subsidy or a complimentary bicycle.