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vor 2 Monaten
Job Overview:
As a Front Office Agent at tristar GmbH, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibility will be to ensure seamless check-in and check-out processes, while also managing reservation requests and handling cash transactions with accuracy and efficiency.
Key Responsibilities:
- Guest Interaction: Greet guests warmly and engage with them in a friendly and approachable manner, building rapport and establishing a positive relationship.
- Check-in and Check-out: Process guest arrivals and departures efficiently, ensuring all necessary documentation is completed accurately and on time.
- Reservation Management: Handle guest reservation requests, including modifications and cancellations, while maintaining up-to-date records and communicating effectively with guests.
- Cash Handling: Manage cash transactions, including payments and refunds, with precision and attention to detail, ensuring accurate accounting and minimizing errors.
- Administrative Tasks: Perform various front office administrative duties, such as data entry, filing, and reporting, with a high level of accuracy and efficiency.
- Communication: Maintain open and effective communication with all departments, ensuring seamless coordination and a smooth operational workflow.
Requirements:
- Education and Experience: Completed training in hotel management and prior experience in similar positions, with a proven track record of delivering excellent customer service.
- Skills and Qualities: Demonstrated dedication, independence, teamwork, and responsibility, with a strong focus on providing exceptional guest experiences.
- Preferred Qualifications: Familiarity with corporate hotel operations and knowledge of Opera hotel software, although not essential.
What We Offer:
- Top Employer: Work for a leading company in the industry, recognized for its commitment to excellence and employee satisfaction.
- Permanent Contract: Enjoy the security of a permanent contract, with opportunities for growth and development.
- Competitive Salary and Benefits: Receive a minimum 3% salary increase every month, plus generous vacation days, night shift bonus, and company credit card rewards system.
- Pleasant Working Atmosphere: Work in a structured and supportive environment, with a focus on employee well-being and development.
- Overtime Compensation: Enjoy fair compensation for overtime worked, ensuring your hard work is recognized and rewarded.
- Opportunities for Growth: Take advantage of extensive training and development opportunities, with a clear path for career advancement to Front Office Supervisor.
- Firm Values and Guidelines: Work within a company that values inclusivity, diversity, and respect, with a strong commitment to employee satisfaction and well-being.
- Room for Personal and Professional Development: Enjoy a supportive environment that encourages personal and professional growth, with opportunities for advancement and recognition.
- Uniform Provision and Cleaning: Receive a uniform and cleaning services, ensuring you look and feel your best at work.
- Employee Discounts: Enjoy discounts on various events, services, and products, as well as global hotel discounts with IHG.
Our Commitment to Inclusivity:
We are an equal opportunities employer, welcoming individuals from all backgrounds, ages, religions, disabilities, sexual orientations, and cultures. We believe in creating a diverse and inclusive work environment that values and respects every individual, promoting a culture of empathy, understanding, and teamwork.
