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Client Relations Specialist
vor 3 Monaten
Join the Neptun Family
Neptun Freight Services GmbH is a vibrant and continuously expanding provider in the field of wine logistics, renowned for its unique, innovative approach and commitment to the highest quality standards on an international scale.
We embody true passionExperience our enthusiasm firsthand. Our young and dynamic team excels in expertise and knowledge regarding wine logistics. Over the years, our established company has successfully carved out a significant presence in the market. This is evidenced by a multitude of satisfied clients who have partnered with us for years. With our extensive skills, we assist and support our clients with profound know-how in all aspects, from organization and collection to delivery, customs processing, and packaging licensing.
A dedicated contact person passionately manages everything that helps clients focus on their core business. We collaborate with native speakers from various countries, eliminating language barriers and ensuring clients are promptly and directly informed about all matters. We maintain personal relationships with all wineries, prioritizing the wishes and needs of our clients. Take advantage of these significant benefits for yourself as well.
- Comprehensive training and onboarding
- Welcoming work environment and collegial team
- Opportunities for development and career advancement
- Competitive compensation and benefits
- A challenging role in Client Relations
Your Responsibilities:
- Receive and respond to customer inquiries via phone, email, or chat
- Assist with product and service inquiries
- Handle complaints and provide solutions
- Record and maintain customer data in CRM systems
- Forward complex inquiries to the appropriate departments
- Exhibit excellent communication skills and customer orientation
- Demonstrate patience and empathy in customer interactions
- Possess problem-solving skills and quick comprehension
- Work collaboratively and be a team player
- Experience in customer support is advantageous
