Service Operations Support Specialist
vor 4 Wochen
Become a vital member of our organization, where integrity, respect, and enthusiasm for our workforce are paramount. With nearly 25 years of expertise, we pride ourselves on being a dependable and professional ally in your career journey.
Key Responsibilities:- Manage service requests and inquiries
- Assess and prioritize tasks according to urgency
- Generate reports to monitor response metrics
- Design and implement dashboards within Salesforce C360 CRM
- Ensure data integrity and organization within the CRM platform
- Evaluate workload distribution and holiday schedules
- Formulate strategies for request management in current systems
- Investigate the potential for AI and automated support solutions
- Oversee service agreements within the CRM
- Plan and execute promotional initiatives
- Update and maintain client information in Salesforce
- Experience in request management within a service or sales environment
- Familiarity with CRM systems, particularly Salesforce C360
- Strong verbal and written communication abilities
- Organized and methodical work style
- Understanding of AI-enhanced sales processes is advantageous
- Ability to think systemically for process enhancement
- Proficiency in English
- Employee referral incentives with rewards up to €1000
- Permanent employment contract
- Competitive salary
- Additional vacation and holiday bonuses
- Exclusive incentive programs
- Up to 30 days of annual leave
- Opportunities to collaborate with prestigious companies
- Potential for direct employment with our esteemed clients
- Provided work attire
- High levels of employee satisfaction through customized job placements
- Dedicated support throughout your tenure
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