Aktuelle Jobs im Zusammenhang mit Senior Support Specialist - Freiburg, Baden-Württemberg - Haufe Group


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    vor 3 Wochen


    Freiburg, Baden-Württemberg, Deutschland TDK-Micronas GmbH Vollzeit

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  • Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit

    Job Title: Project Support for Finance SpecialistJob Summary:We are seeking a highly skilled Project Support for Finance Specialist to join our team at Straumann Group. As a key member of our Accounting Shared Services for Europe and North America, and our global finance team, you will play a crucial role in the successful implementation of SAP S/4HANA and...


  • Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit

    Job Title: Project Support Specialist for FinanceJob Summary:We are seeking a highly skilled Project Support Specialist for Finance to join our team at Straumann Group. As a key member of our finance team, you will be responsible for supporting the implementation of SAP S/4HANA and the application of lean methodology principles to optimize financial...


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  • Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit

    About the Role:We are seeking a highly skilled Senior Customer Implementation Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your Responsibilities:Act as the implementation specialist to onboard customers and...


  • Freiburg, Baden-Württemberg, Deutschland Straumann Group Vollzeit

    Job Summary:We are seeking a highly skilled Project Support Specialist for Finance to join our team at Straumann Group. As a key member of our Accounting Shared Services for Europe and North America, and our global finance team, you will contribute to the successful implementation of SAP S/4HANA and the application of lean methodology principles to optimize...

  • IT Support Specialist

    vor 2 Wochen


    Freiburg, Baden-Württemberg, Deutschland TDK-Micronas GmbH Vollzeit

    Your Assignment:You will receive IT inquiries from our employees via the ticket system and telephone, providing timely and effective support.You will be responsible for the rollout and administration of new IT end devices, ensuring seamless integration with our software distribution and mobile device management systems.You will provide on-site support to our...


  • Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit

    Job SummaryREALWORLD ONE is seeking a highly skilled Senior Customer Implementation Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Your Responsibilities:Act as the implementation specialist to onboard customers and...


  • Freiburg, Baden-Württemberg, Deutschland REALWORLD ONE Vollzeit

    Job SummaryREALWORLD ONE is seeking a highly skilled Senior Customer Implementation Manager to join our team in Germany. As a key member of our implementation team, you will be responsible for onboarding customers and successfully rolling out our virtual reality solutions.Key Responsibilities:Act as the implementation specialist to onboard customers and...

Senior Support Specialist

vor 2 Monaten


Freiburg, Baden-Württemberg, Deutschland Haufe Group Vollzeit

Überblick über die Rolle:

Als Senior Support Specialist bist du die erste Anlaufstelle für unsere Kund:innen, wenn es um Beschwerden und technische Anfragen zu unseren Apps und Partner-Erweiterungen geht.

Deine Aufgaben:

  • Individuelles Beschwerdemanagement, einschließlich des Screenings von Kund:innenstimmen auf Bewertungsportalen.
  • Tiefes Einarbeiten in alle Bereiche unserer Software, um Expert:in für unser Produkt zu werden.
  • Proaktive Zusammenarbeit mit dem Support- und Softwareentwicklungsteam zur Weiterentwicklung unseres Produkts.
  • Identifizierung von Verbesserungspotenzialen in internen Prozessen und Schulungsbedarfen der Kolleg:innen.

Deine Stärken:

  • Leidenschaft für den Kundenservice und die Bereitschaft, Kund:innen vollumfänglich zu unterstützen.
  • Empathie, Geduld, Lösungsfokussierung und ausgeprägte Deeskalationsfähigkeiten.
  • Begeisterung für technische Themen und die Bereitschaft, sich mit deinem Fachwissen in die Materie einzuarbeiten.
  • Kommunikationsfähigkeit über alle Medien und Kanäle.
  • Erfahrung im Beschwerdemanagement und/oder technischen Kundensupport, idealerweise im SaaS-Bereich.
  • Strukturierte und eigenverantwortliche Arbeitsweise sowie Fähigkeit, gut mit unterschiedlichen Teams zusammenzuarbeiten.

Was wir dir bieten:

  • Ein Team, das Entscheidungen im Team trifft und sich auf die Bedürfnisse unserer Kund:innen konzentriert.
  • Ein Scrum-basiertes Vorgehensmodell, das kontinuierliche Weiterentwicklung und regelmäßige Inspektion und Anpassung fördert.
  • Umfangreiche Benefits, einschließlich Events, Sport- und Gesundheitsangebote sowie einer gesunden Work-Life-Balance.
  • Möglichkeit zur Weiterbildung, einschließlich Communities of Practice, Konferenzen und gezielten Weiterbildungen.