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Client Success Specialist
vor 3 Monaten
JOIN OUR DYNAMIC TEAM
At plentysystems AG, we believe in ambitious goals and collaborative efforts. We are on the lookout for dedicated individuals to enhance our team.
We invite you to consider a full-time and permanent position as a CLIENT SUCCESS SPECIALIST.
Our organization values equal opportunities and diversity, encouraging all qualified candidates to apply, irrespective of gender, age, race, religion, sexual orientation, or disability.
Key Responsibilities- Recognizing customer needs and proactively developing solutions.
- Providing updates on customer status regarding open inquiries and sharing relevant information.
- Facilitating the transfer of potential leads to our sales department.
- Serving as the primary liaison for major clients, focusing on enhancing customer satisfaction and loyalty.
- Regularly gathering customer insights on product needs for assessment.
- Tracking and reporting on essential customer metrics while identifying opportunities for success narratives.
- Assisting in outreach initiatives for key clients.
- Keeping abreast of global product objectives, operational strategies, and new releases.
- Degree in Business Administration, Marketing, or a related field.
- Extensive experience in Client Success Management.
- Familiarity with CRM systems and E-Commerce platforms.
- Strong customer-centric approach and comprehension of customer service processes.
- Understanding of sales and marketing strategies and principles.
- Exceptional communication and conflict resolution abilities.
- Fluency in the primary language.
- Capability to identify opportunities, trends, and concepts.
- Team-oriented mindset and adaptability in a fast-paced environment.
- Outstanding written and verbal communication skills in both German and English.
Your contributions are valued, and we support your personal and professional growth.
- Remote work flexibility, enabling nationwide collaboration.
- Work-Life Balance with a central office.
- Access to the latest technology and equipment.
- Training budget and a variety of workshops.
- Comprehensive employee benefits.
- Public transport ticket and bicycle leasing options.
- Team-building events and memorable company gatherings.
